Policies

Our policies for booking

This page outlines the key policies governing your use of Citynest.uk (the "Service").

1. Privacy Policy

Citynest.uk takes your privacy seriously. We are committed to protecting your personal information and using it in accordance with all applicable laws. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and disclose your data.

2. User Content Policy

The Service allows you to submit content, such as reviews or questions (collectively, "User Content"). You retain all ownership rights to your User Content. However, by submitting User Content, you grant Citynest.uk a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and translate such User Content.

You are responsible for all User Content that you submit. You agree not to submit any User Content that is:

Illegal or unlawful
Defamatory, obscene, hateful, or threatening
Infringes on the intellectual property rights of others
Contains spam or commercially promotes products or services
Citynest.uk reserves the right to remove any User Content that violates these policies or that we deem inappropriate for any reason.

3. Booking Policy

These policies apply to all bookings made through Citynest.uk:

Reservations: You can make reservations for properties listed on our website. Confirmation of a reservation is subject to availability and verification by the property owner/manager.
Payment: Payment methods and cancellation policies may vary depending on the property.
Changes and Cancellations: Changes or cancellations to your booking may be subject to fees as outlined by the property owner/manager.
Accuracy: Citynest.uk strives to provide accurate information on listed properties. However, the property owner/manager is ultimately responsible for the accuracy of the listing details.

4. Dispute Resolution Policy

In the event of any dispute between you and a property owner/manager arising from a booking made through Citynest.uk, we encourage you to contact us to facilitate communication. We will try our best to assist in reaching a resolution.

5. Disclaimer

Citynest.uk acts as a platform connecting users with property owners/managers. We do not own or manage any of the listed properties. We are not responsible for any issues arising from your stay at a property, including property conditions, amenities, or guest experience.

6. Governing Law

These Policies shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

7. Changes to Policies

We reserve the right to update or change our Policies at any time. We will notify you of any changes by posting the new Policies on this page. You are advised to review this page periodically for any changes.

8. Contact Us

If you have any questions about these Policies, please contact us at hello@citynest.uk.